Quality Monitoring

The Site Supervisor/Cleaner will be required to undertake a daily visual inspection of all areas of work and take any remedial action as may be necessary, this can be formalised by use of a check list against which the supervisor or cleaners monitor some of the more important aspects of a contract.

The important aspects will often vary from site to site, or time-to-time, therefore we tailor a different checklist for each floor, contract or site, as agreed with our contact at any time.

The Area Manager is required to complete a monthly audit on the standards being achieved and will take any action necessary in terms of supervision and motivating of site staff to ensure the highest standards are maintained.  These checklists are a straightforward pass or fail system. An example of our traffic light system Quality Audit will be emailed upon request to the relevant department.

At each visit the Area Manager will also re-asses the training needs of the staff and this will be noted on the checklist along with ensuring any periodic duties are completed at the correct intervals.

Our Operations Director will monitor the monthly audit and carry out his or her own inspections on an ad-hoc basis, together with holding a minuted monthly meeting, or as required, with the client’s nominated representative.

Finally, once a month, the Directors and all relevant staff hold a meeting to formally review the above on all live contracts to ensure the company is fully meeting its objectives.  This forum is used to closely examine quality of service generally, standards of cleanliness being achieved and to set continuous performance objectives for the forthcoming period.

These commitments, together with our periodic independent telephone satisfaction survey, will ensure that “Quality of Service” is everyone’s responsibility, regardless of size of contract or seniority of staff.

Furthermore, our Quality Control and Health & Safety programmes are well established and extend to all levels of personnel throughout the company, regardless of position.  Our training policies we use are innovative with specific courses to cover Induction, Orientation of Site, Work Schedules, Equipment Skills, Fire Precautions, Health and Safety, Working with Hazardous Substances and COSHH and Supervisory/Management Skills Development.  All our training programmes adhere to the relevant authority stipulations and where appropriate are undertaken in association with the British Institute of Cleaning Science of which MN is a Corporate Member