Quality Assurance Statement
MN Support Services Limited (the ‘Organisation’) aims to provide defect-free products and services to its customers on time and within budget.
The Organisation operates a Quality Management System that has gained ISO 9001: 2015 certification, including aspects specific to its scope of certification.
The management is committed to:
- Develop and improve the Quality Management System
- Continually improve the effectiveness of the Quality Management System
- The enhancement of customer satisfaction.
The management has a continuing commitment to:
- Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
- Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements
- Establish the Quality Policy and to set Quality Objectives at relevant functions, levels and processes
- Ensure that the Management Reviews set and review the Quality Objectives, and report on the internal audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
- Ensure the availability of resources.
The structure of the Quality Management System is defined in this Quality Manual.
All personnel understand the requirements of this Quality Policy and abide with the contents of the Quality Manual. The Organisation complies with all relevant statutory and regulatory requirements. The Organisation constantly monitors its quality performance and implements improvements when appropriate.
This Quality Policy is regularly reviewed in order to ensure its continuing suitability.
Copies of the Quality Policy are made available to all members of staff and to relevant interested parties. Copies of the minutes of Management Reviews, or extracts thereof, are provided to individual members of staff in accordance with their roles and responsibilities as a means of communicating the effectiveness of the Quality Management System.
Why Our Clients Choose MN Support Services
Our clients choose us for our reliable & cost-effective cleaning services, experienced team and commitment to quality. We deliver tailored cleaning solutions, flexible schedules and consistent results that help businesses maintain clean, hygienic and professional workplaces.
Bravura has been with MNSS for 10 years now and as an Office Manager of 6 UK sites, I can confirm that they are the best cleaning company I have ever dealt with.
MNSS has been cleaning our Carnaby Street store for a number of years. We have found them always to be very reliable, punctual and most of all perform cleaning to a high standard.
MNSS has worked at services I have run on behalf of The Salvation Army since 2017 and I have always found them to be professional, punctual, honest and reliable.
The team seriously work hard and the school is looking really clean thanks to them.
Hayat has been fantastic, everything we needed she helped and left the office spotless every day!! Please pass our Big Thanks to Hayat for all her help this week. Perfection!
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