A) STATEMENT OF POLICY

  1. We recognise that discrimination is unacceptable and although equality of opportunity has been a long-standing feature of our employment practices and procedure, we have made the decision to adopt a formal equal opportunities policy.  Breaches of the policy will lead to disciplinary proceedings and, if appropriate, disciplinary action.
  2. The aim of the policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.
  3. We will ensure that the policy is circulated to any agencies responsible for our recruitment and a copy of the policy will be made available for all employees and made known to all applicants for employment.
  4. The policy will be communicated to all private contractors reminding them of their responsibilities towards the equality of opportunity.
  5. The policy will be implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant Codes of Practice.
  6. We will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.

B) RECRUITMENT AND SELECTION

  1. The recruitment and selection process are crucially important to any equal opportunities policy.  We will endeavour through appropriate training to ensure that employees making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions.
  2. Promotion and advancement will be made on merit and all decisions relating to this will be made within the overall framework and principles of this policy.
  3. Job descriptions, where used, will be revised to ensure that they are in line with our equal opportunities policy.  Job requirements will be reflected accurately in any personnel specifications.
  4. We will adopt a consistent, non-discriminatory approach to the advertising of vacancies.
  5. We will not confine our recruitment to areas or media sources which provide only, or mainly, applicants of a particular group.
  6. All applicants who apply for jobs with us will receive fair treatment and will be considered solely on their ability to do the job.
  7. All employees involved in the recruitment process will periodically review their selection criteria to ensure that they are related to the job requirements and do not unlawfully discriminate.
  8. Short listing and interviewing will be carried out by more than one person where possible.
  9. Interview questions will be related to the requirements of the job and will not be of a discriminatory nature.
  10. We will not disqualify any applicant because he/she is unable to complete an application form unassisted unless personal completion of the form is a valid test of the standard of English required for the safe and effective performance of the job.
  11. Selection decisions will not be influenced by any perceived prejudices of other staff.

C) TRAINING AND PROMOTION

  1. Senior staff will receive training in the application of this policy to ensure that they are aware of its contents and provisions.
  2. All promotion will be in line with this policy.

D) MONITORING

  1. We will maintain and review the employment records of all employees in order to monitor the progress of this policy.
  2. Monitoring may involve:
    1. the collection and classification of information regarding the race in terms of ethnic/national origin and sex of all applicants and current employees;
    1. the examination by ethnic/national origin and sex of the distribution of employees and the success rate of the applicants; and
    1. recording recruitment, training and promotional records of all employees, the decisions reached and the reason for those decisions.
  3. The results of any monitoring procedure will be reviewed at regular intervals to assess the effectiveness of the implementation of this policy.  Consideration will be given, if necessary, to adjusting this policy to afford greater equality of opportunities to all applicants and staff.

E) RECRUITMENT OF EX-OFFENDERS 

We actively promote equality of opportunity for all and we select all candidates for interview on the basis of their talent, skills, qualifications and experience. We welcome applications from a wide range of candidates, including those with criminal records.

A disclosure is only requested where it is legally required or after a thorough risk assessment has indicated that one is both proportionate and relevant to the position concerned. Where a disclosure will be required from a successful candidate, all applicants will be made aware of these at all stages of the recruitment process.

Where disclosure is to form part of the recruitment process, we encourage all applicants called for interview to provide details of their criminal record at an early stage in the application process.

Unless the nature of the position allows the company to ask questions about a candidate’s entire criminal record we only ask about “unspent” convictions as defined in the Rehabilitation of Offenders Act 1974.

MN Support Services Limited ensures that all those in the company who are involved in the recruitment process have been suitably trained to identify and assess the relevance and circumstances of offences. We also ensure that they have received appropriate guidance and training in the relevant legislation relating to the employment of ex-offenders.

At interview, or in a separate discussion, we ensure that an open and measured discussion takes place on the subject of any offences or other matter that may be relevant to the position. Failure to reveal information that is relevant to the position sought could lead to withdrawal of an offer or termination of employment.

We undertake to discuss any matter revealed in a disclosure with the person seeking the position before withdrawing a conditional offer or terminating employment. Having a criminal record will not necessarily bar an applicant from working for us. This will depend on the nature of the position and the circumstances and background of the offences.

Why Our Clients Choose MN Support Services

Our clients choose us for our reliable & cost-effective cleaning services, experienced team and commitment to quality. We deliver tailored cleaning solutions, flexible schedules and consistent results that help businesses maintain clean, hygienic and professional workplaces.

Active Sites in London
Service Quality Satisfaction
5+ Years Client Retention

Get a Tailored Quote Today

Request a tailored quote today. We will contact you to arrange a free site survey with one of our experts. The site survey only takes 10 – 15 minutes.

Most of our clients were amazed after receiving our tailored quote!

our quote:

  • is free & tailored to your premises & specifications
  • is valid for up to 12 months without any obligation
  • comes with a bespoke cleaning plan & checklist

Frequently Asked Questions

We provide a wide range of commercial cleaning services, including office cleaning, retail cleaning, school cleaning, nursery cleaning, healthcare cleaning, venue cleaning, hotel cleaning, cinema & theatre cleaning and communal area cleaning.

Commercial cleaning service costs depend on the type of service, premises setup, the number of cleaners and the number of working hours. We offer a free site survey to determine the cost and prepare a tailored cleaning plan for your premises.

Our professional cleaners and service teams are located throughout Greater London in all 32 boroughs, the City of London and the Home Counties, ready to provide commercial cleaning services to your premises.

We provide commercial cleaning services to all commercial sectors in London, including corporate, retail, education, healthcare, hospitality and leisure sectors.

Yes. We offer free quotes and site surveys to determine the exact cost of cleaning services and prepare a tailored cleaning plan. Our quotes are valid for up to 12 months without obligation, so you have plenty of time to make the right decision.

Yes. All our commercial cleaning services and contracts are fully customisable and flexible to meet and exceed your expectations. You can make adjustments to the cleaning plan to ensure it reflects your expectations of a robust cleaning service.

Yes. Our cleaning contracts include the cost of all general cleaning materials and equipment. Washroom consumables, such as toilet rolls, paper towels, soap, etc., are provided and invoiced separately upon your request.

All our cleaning plans include general cleaning tasks such as vacuuming, dusting, mopping and wiping all areas and surfaces in your premises. You can make customisations to the cleaning plan to ensure it meets your requirements as well.

Yes. We are a corporate member of BICSc, Alcumus SafeContractor, ISO-9001 registered, and Citation approved. All our services are fully insured, and our cleaners are regularly Enhanced DBS checked to ensure service quality and reliability.

Yes. We have been a proud service provider of the Living Wage Foundation since 2016. We pay all our cleaners and staff the London Living Wage, which helps them make an additional £3,200 per year compared to the National Minimum Wage.