Staff Training

The selection of staff is one of the most crucial tasks our Managers have to undertake. We take a positive approach whereby our own Managers and Supervisors are trained with the confidence to recruit the correct personnel. MN has a very low staff turnover as a result of this selection process in the initial stages.

Induction training is given to all members of staff. This not only deals with the legal requirements of Health and Safety and COSHH regulations and enforcement, but also ensures we are quickly able to establish our standards in your premises. 

Our Supervisors manage a comprehensive training programme to ensure that each individual cleaner is aware of the standards and duties required of them, and how to operate safely any equipment they may be required to use.

Training is an important part of quality control and is highlighted throughout the company and as such the company is a corporate member of the British Institute of Cleaning Science (BICS) and follows its highly regarded training programmes rigorously.

Cleaning operatives are required to achieve induction skills to BICS level one prior to engagement under the supervision of the company management.

Site Supervisors and Managers will be BICS level one trained with a minimum of three years operational experience and will be conversant with a visual inspection routine for daily monitoring of standards.  Site Supervisors and Managers will also possess the ability to motivate and delegate to his or her respective team.

Area Supervisors are required to have achieved BICS level one and two. At level two the area Supervisors will be able to train and motivate both cleaning operatives and site supervisors and will be aware of the need to constantly check the performance of those within his or her control.

All Area Managers will be BICS levels one, two and three accredited.  They will also have experienced outside management training in the form of the following courses:

• Time Management
• Man Management and Team Building
• Budgetary Control
• Customer Liaison and Problem Solving
• Staff Evaluation and Development