INTRODUCTION

Bribery is, in the conduct of the company’s business, the offering or accepting of any gift, loan, payment, reward or advantage for personal gain as an encouragement to do something which is dishonest, illegal or a breach of trust.

Bribery is a criminal offence. The Company prohibits any form of bribery. We require compliance, from everyone connected with our business, with the highest ethical standards and anti-bribery laws applicable. Integrity and transparency are of utmost importance to us and we have a zero-tolerance attitude towards corrupt activities of any kind, whether committed by MN Support Services Ltd employees or by third parties acting for or on behalf of MN Support Services Ltd.

OFFENCES

It is a criminal offence to:

  • offer a bribe;
  • accept a bribe;
  • bribe a foreign official;
  • as a commercial organisation, to fail to prevent a bribe.

You should be aware that if you are found guilty by a court of committing bribery, you could face up to 10 years in prison and/or an unlimited fine. The Company could also face prosecution and be liable to pay a fine.

PURPOSE

The purpose of this policy is to convey to all employees and interested parties of MN Support Services Ltd the rules of the Company in relation to our unequivocal stance towards the eradication of bribery and our commitment to ensuring that MN Support Services Ltd conducts its business in a fair, professional and legal manner.

SCOPE

This policy applies to all employees of MN Support Services Ltd regardless of seniority or site. It also extends to anyone working for or on our behalf e.g. those engaged by us on a self-employed basis or an agency arrangement.

We will encourage the application of this policy where our business involves the use of third parties e.g. suppliers; contractors.

POLICY

It is prohibited, directly or indirectly, to offer, give, request or accept any bribe i.e. gift, loan, payment, reward or advantage, either in cash or any other form of inducement, to or from any person or company in order to gain commercial, contractual or regulatory advantage for the Company, or in order to gain any personal advantage for an individual or anyone connected with the individual in a way that is unethical.

It is also prohibited to act in the above manner in order to influence an individual in his capacity as a foreign public official. You should not make a payment to a third party on behalf of a foreign public official.

If you are offered a bribe, or a bribe is solicited from you, you should not agree to it unless your immediate safety is in jeopardy. You should immediately contact your Line Manager so that action can be taken if considered necessary. You may be asked to give a written account of events.

If you, as an employee or person working on our behalf, suspect that an act of bribery, or attempted bribery, has taken place, even if you are not personally involved, you are expected to report this to your Line Manager You may be asked to give a written account of events.

Appropriate checks will be made before engaging with suppliers or other third parties of any kind to reduce the risk of our business partners breaching our anti-bribery rules.

The Company will ensure that all of its transactions, including any sponsorship or donations given to charity, are made transparently and legitimately. 

MN Support Services Ltd takes any actual or suspected breach of this policy extremely seriously and will carry out a thorough investigation should any instances arise.

We will uphold laws relating to bribery and will take disciplinary action against any employee, or other relevant action against persons working on our behalf or in connection with us, should we find that an act of bribery, or attempted bribery, has taken place. This action may result in your dismissal if you are an employee, or the cessation of our arrangement with you if you are self-employed, an agency worker, contractor etc.

Staff are reminded of the Company’s Whistleblowing policy which is available in the Employee Handbook, or upon request.

GIFTS AND HOSPITALITY

We realise that the giving and receiving of gifts and hospitality where nothing is expected in return helps form positive relationships with third parties where it is proportionate and properly recorded. This does not constitute bribery and consequently such actions are not considered a breach of this policy.

Gifts include money; goods (flowers, vouchers, food, drink, event tickets when not used in a hosted business context); services or loans given or received as a mark of friendship or appreciation.

Hospitality includes entertaining; meals or event tickets (when used in a hosted business context) given or received to initiate or develop relations. Hospitality will become a gift if the host is not present.

No gift should be given, nor hospitality offered by an employee or anyone working on our behalf to any party in connection with our business without receiving prior written approval from your Line Manager. Similarly, no gift or offer of hospitality should be accepted by an employee or anyone working on our behalf without receiving prior written approval from your Line Manager.

A record will be made of every instance in which gifts or hospitality are given or received.

As the law is constantly changing, this policy is subject to review and the Company reserves the right to amend this policy without prior notice.

Why Our Clients Choose MN Support Services

Our clients choose us for our reliable & cost-effective cleaning services, experienced team and commitment to quality. We deliver tailored cleaning solutions, flexible schedules and consistent results that help businesses maintain clean, hygienic and professional workplaces.

Active Sites in London
Service Quality Satisfaction
5+ Years Client Retention

Get a Tailored Quote Today

Request a tailored quote today. We will contact you to arrange a free site survey with one of our experts. The site survey only takes 10 – 15 minutes.

Most of our clients were amazed after receiving our tailored quote!

our quote:

  • is free & tailored to your premises & specifications
  • is valid for up to 12 months without any obligation
  • comes with a bespoke cleaning plan & checklist

Frequently Asked Questions

We provide a wide range of commercial cleaning services, including office cleaning, retail cleaning, school cleaning, nursery cleaning, healthcare cleaning, venue cleaning, hotel cleaning, cinema & theatre cleaning and communal area cleaning.

Commercial cleaning service costs depend on the type of service, premises setup, the number of cleaners and the number of working hours. We offer a free site survey to determine the cost and prepare a tailored cleaning plan for your premises.

Our professional cleaners and service teams are located throughout Greater London in all 32 boroughs, the City of London and the Home Counties, ready to provide commercial cleaning services to your premises.

We provide commercial cleaning services to all commercial sectors in London, including corporate, retail, education, healthcare, hospitality and leisure sectors.

Yes. We offer free quotes and site surveys to determine the exact cost of cleaning services and prepare a tailored cleaning plan. Our quotes are valid for up to 12 months without obligation, so you have plenty of time to make the right decision.

Yes. All our commercial cleaning services and contracts are fully customisable and flexible to meet and exceed your expectations. You can make adjustments to the cleaning plan to ensure it reflects your expectations of a robust cleaning service.

Yes. Our cleaning contracts include the cost of all general cleaning materials and equipment. Washroom consumables, such as toilet rolls, paper towels, soap, etc., are provided and invoiced separately upon your request.

All our cleaning plans include general cleaning tasks such as vacuuming, dusting, mopping and wiping all areas and surfaces in your premises. You can make customisations to the cleaning plan to ensure it meets your requirements as well.

Yes. We are a corporate member of BICSc, Alcumus SafeContractor, ISO-9001 registered, and Citation approved. All our services are fully insured, and our cleaners are regularly Enhanced DBS checked to ensure service quality and reliability.

Yes. We have been a proud service provider of the Living Wage Foundation since 2016. We pay all our cleaners and staff the London Living Wage, which helps them make an additional £3,200 per year compared to the National Minimum Wage.